We give you the ability to respond rapidly to difficulties and opportunities dispensed by technology and industry regulations while lessening financial, medical and legal risks without compromising your independence.
We understand the essential skills the staffs need to possess to ensure that a practice operates at its best efficiency. Our off-site medical receptionists, secretaries and medical billing officers are committed to you and your patients and provide them with a high-grade individualised customer service. With the use of an integrated communications service with one phone number your patients can reserve appointments, pay invoices and have any of their doubts with regards to their appointments with you sorted right from their parking issues to how much will their health fund compensate them.
Our team makes provisions for; arranging, billing, and collection services and database management of incoming and outgoing compatibility. We also work in close association with the third party software, or on-site receptionists to make sure a smooth solution for you and your patients.
Our transcriptionists are accurate. With skilled transcriptionists at work and fast turnaround on your letters, timely communication between practitioners, referrers, and patients is guaranteed. A conventional 1-2 day turn-around is complemented by our ability to show quick response to urgent requests in not more than an hour. Transcriptions with high quality and with upload received through iPhone, Android, or digital Dictaphone is provided by us. Our transcription team is an unmatched edge and is local having a minimum of 10-years’ experience in specialist medical transcription.
We have been providing support to surgical specialists since 2007. Our staff is experienced across various specialties. Owing to our multi-disciplinary experience we guarantee to provide your patients with recorded Informed Financial Consent and pre-operative information. We will wisely adjust your schedule with that of the Hospital, Anaesthetist and Assistant. Our staff provides an understanding and structured surgical booking solution for your patients. Our smooth running financial consent process ensures that our providers retain a favourable clinical relationship with their patients.
Medical Billing needs a strong knowledge of the Australian healthcare system, obedience with Australian Privacy Principles along with understanding the legislated guidelines described by Medicare. Our billing team is an expert in their field having out of the ordinary knowledge of the healthcare billing ecosystem which is important to your cash flow. They solely focus on making sure you get paid for your attempt by tackling Medicare, health fund and third-party exceptions along with directing debt collection processes as per the ASIC guidelines. We are proud of having a record of less than 3% outstanding collections of more than 30 days.
Some days the Healthcare ecosystem can be difficult even for us who are masters in this field. Always altering fee schedules, terms, and conditions, fund levels and gap alternatives can be confusing, and it is our responsibility to ensure that providers obey and patients completely understand their financial duties. Our team of industry experts provides support to our doctors to: » steer through the healthcare billing minefield » gain education in the guidelines applicable to their area of practice We keep our Doctors and providers well informed and the cash flowing by: » easing the billing according to the billing policies of each individual third-party provider » using software with Eclipse capabilities to improve turnaround time » providing monthly practice reports to make sure complete compliance with the National Privacy Principles, we do NOT outsource any work overseas. We collect, store, and maintain all patient data in our secure Australian based data center.The processing of all work takes place at our head office in Australia.
We understand the future of healthcare is incorporates mobility and adjustability. Possessing the ability to connect from anywhere in the world fosterseasy, accessible patient care. Our Practice Management IT solutions include: